CI Documents Download Timed Out


Hi All,

We have deployed the new Edge Chromium browser MSI package to our machines. Several of them are receiving the error CI Documents Download Timed Out/CI Version Info Timed out.

Machines are in Internet and we have IBCM.

Steps tried:

  1. Re-run the machine and app deployment cycles
  2. Remove the deployment and re-deploy
  3. Recreate the package deployment type and then redeploy to the machines

Since the machines are in internet we are unable to fetch the logs remotely.

Is there anything else that we could do from our end without contacting the users?

Answers ( 5 )


    What is the SCCM version using?

    if sccm is 1906 then runtime out value has been changed from 160 to 60 seconds. If the application is taking more than 60 seconds then by default it will be captured as runtime out error.

    This link will help you to increase the runtimeout value:


    Best answer

      Hi Karthikeyan,

      Thanks for your reply.

      We have SCCM 1902. This issue is happening only on 20% of the total machines to which the package was deployed. It is getting installed successfully/installation is in-progress for the rest of machines.


    Firstly I would think of checking if the machines over Internet are communicating to your IBCM properly or not ?

    Are you in a position to check if you can browse MP URL (of IBCM) from one of the internet connected machine ?

    Also you can analyse IIS logs on the IBCM server to see if you are getting hits reaching to IBCM server from internet connected machines ?


      Hi Guru,

      Thanks for your reply.
      Machines over internet should be communicating to IBCM since the issue is happening only for 20% of the total machines.
      MP URL (of IBCM) is reachable over Internet.
      We are using SCCM 1902.
      We are getting hits from the internet machines as per the IIS logs.
      I have now recreated the package and deployed to the machines once again to check. Will update the result.


        Hi ,

        I checked the status messages on a few of the machines with the error. The below error was seen on all of them:

        The client failed to download policy. The data transfer service returned “BITS error: ‘There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
        ‘ Context: ‘The error occurred in the Background Intelligent Transfer Service (BITS) queue manage” (-2145386480).

        Any idea what could be the reason for the same

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