clients shows offline in console


Hi Team,

we have an issue, some of the clients are showing offline in console but the Machine Policies, heart beat DDR & hardware scan is updated.

i have checked in bgbserver.log, it says that “failed to process signIn message from client 10.XX.XX.XX”.

can any one tell us how can we solveĀ  this issue.

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aravind srinivas 3 weeks 1 Answer 24 views Beginner 0

Answer ( 1 )

  1. This answer is edited.

    Hello – Can you try troubleshooting using

    we need more details from BGBServer.log to help with troubleshooting. Only one line might not help here.

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