CM 2002 Hotfix (KB4575783) is showing Installing form last 2 hrs, with no progress
Question
Dear All,
I am doing a SU update for CM 2002 Hotfix (KB4575783) is showing Installing from the last 2 hrs.
There are no many changes in the logs and also I am not able to see the status for patch activity it’s showing blank in the Monitoring tab.
I have attached all the screenshots with this..
Answers ( 9 )
Dear Anoop,
I have added CMupdate.log screenshot also I have verified the service it’s running too, and there is no as such error reflecting in logs
I can’t see CMUpdate.log
I don’t think there is anything we can do remotely in this scenario
Did you get any resolution
Pls share here
CMUpdate.log is the best friend
I think you can close the console and open it again to check the view status from monitoring workspace
Anoop Already tried even though I thought that if the status is not moving at all let me restart the CM server, but still after the server came up it’s the same status.
Restarting server is not a good thing to do in my experience… But it seems ok … I think you need to check any of the following logs to understand the progress of the installation
Hman.log or Hman.lo_
CMUpdate.log or CMUpdate.lo_
Dear Anoop,
I have already checked the log and already share the screenshot for HMan.log.
If you have access to attached file kindly refer the same.
I have checked I don’t see any screenshot of CMUpdate log and CMUPdate service?
Can you check whether it’s running?
And also check what is happening in the CMUpdate log