IBCM Software Updates Issue

Question

Guys, our clients on ibcm is stuck at “preparing to download” for updates and eventually fail to download. Randomly it works when retired. However, I can install applications so I guess there is no issues with DP in IBCM server. I don’t have boundary group configured for internet clients. Could someone tell me what could be the problem?
The same client clients can download the updates when connected to LAN or VPN.

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Ferrard 2020-05-26T16:30:54+05:30 2 Answers 289 views Beginner
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Answers ( 2 )

  2. Joe Terracciano
    1
    2020-05-26T21:25:41+05:30
    Reply

    I have mine setup the same way and it’s working. Did you look through the datatransfer and location service logs to see if there are any errors?

    Best answer
  4. karthikeyan
    1
    2020-05-26T18:06:09+05:30
    Reply

    Hi,

    Please share relevant log files then only easy to provide the root cause.

    Thanks
    Karthikeyan

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