Machine not receiving third party updates for Mozilla Firefox, Foxit Phantom and WinRAR

Question

Here I am facing a situation, Clients machines are not receiving the third party updates for Mozilla, Foxit PhantomPDF, and WinRAR applications.

Below logs, I have checked.

Policyagent.log

wuahandler.log

updatesStore.log

updateshandler.log

updatesDeployment.log

ccmmessaging.log

cas.log

AppIntentEval.log

CITaskmgr.log

ClientIDStartupManager.log

ContentTransferManager.log

DataTransferService.log

Did not find any error. I have access only to client machine logs. Don’t have SCCM Console access.

What do you suggest in this case to find the root cause?

 

 

 

 

 

solved 0
raghavsood19 3 months 4 Answers 83 views Beginner 0

Answers ( 4 )

  1. How are you doing the 3rd party application update or parching

  2. Have you been able to deploy apps in the past or very recently?
    How are you creating and deploying these updated apps?
    It’s very likely the issue is with your detection methods.

    • Have you been able to deploy apps in the past or very recently?
      Complete SCCM deployment is handled by a different vendor. As per logs yes I can see apps are deployed recently.

      How are you creating and deploying these updated apps?
      No information. The only thing I know the team mentioned is 3P secure is being used to deploy third party patches.

      It’s very likely the issue is with your detection methods. – Okay, I will check this point.

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