Office 365 update monthly channel deployment failed on x86 bit office only.

Question

Hello All,

We have deployed the Monthly Channel updates to pilot users where we have both 32 & 64 bit office 365. 64bit office updated successfully but the 32 bit falling (0% downloading). Package is distributed to all DPs.

  • Office 365 Client Update – Monthly Channel Version 2005 for x86 based Edition (Build 12827.20268)
  • Office 365 Client Update – Monthly Channel Version 2005 for x64 based Edition (Build 12827.20268)

we have checked below logs:

  1. Locationservices.log- getting the WSUS & DP information.
  2. Updatedeployment.log-Progress received for assignment ({8A9D5897-3105-46CB-915F-4020AADDBBCE}) UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Update (Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943) Progress: Status = ciStateError, PercentComplete = 0, Result = 0x8007755a UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    DownloadJob completion received for assignment ({8A9D5897-3105-46CB-915F-4020AADDBBCE}) UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Update (Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943) Name (Office 365 Client Update – Monthly Channel Version 2004 for x86 based Edition (Build 12730.20352)) ArticleID (3104046) added to the targeted list of deployment ({8A9D5897-3105-46CB-915F-4020AADDBBCE}) UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    RefreshTopO365Update – Empty top O365 updateId, no need to refresh UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Starting install for assignment ({8A9D5897-3105-46CB-915F-4020AADDBBCE}) UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    This device is not enrolled into Intune. UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    This device is not externally managed. UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    GetActions() did not succeed. 80070490. UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Setup config file exists: C:UsersDefaultAppDataLocalMicrosoftWindowsWSUSSetupConfig.ini, the key [Priority] of section [SetupConfig] will be changed [Normal]. UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    ApplyCIs – JobId = {249F9463-987B-4DBB-9552-449EA0CF563C} UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Raising client SDK event for class NULL, instance NULL, actionType 13l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Update (Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943) Progress: Status = ciStateDetecting, PercentComplete = 0, DownloadSize = 0, Result = 0x0 UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID=”Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943″, actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 25148 (0x623C)
    Update (Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943) Progress: Status = ciStateDownloading, PercentComplete = 0, DownloadSize = 0, Result = 0x0 UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 19928 (0x4DD8)
    Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID=”Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943″, actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 7/29/2020 4:46:10 PM 19928 (0x4DD8)
    Update (Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943) Progress: Status = ciStateError, PercentComplete = 0, DownloadSize = 0, Result = 0x8007755a UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 24188 (0x5E7C)
    CUpdatesJob({249F9463-987B-4DBB-9552-449EA0CF563C}): Job completion received. UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 25148 (0x623C)
    Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID=”Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943″, actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 24188 (0x5E7C)
    Not refreshing update presence state as error CI Info status received UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 19928 (0x4DD8)
    Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID=”Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943″, actionType 11l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 19928 (0x4DD8)
    OnCompleteEnforcementJob: Update Site_16E989D0-D81E-42B3-B9C5-1B7F9E1EAB79/SUM_9e25915c-7eb2-499e-ad65-75b748cc6943 is Office 365 update, need to refresh the top O365 update info UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 19928 (0x4DD8)
    RefreshTopO365Update – Empty top O365 updateId, no need to refresh UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 19928 (0x4DD8)
    CUpdatesLocalSettings::GetUserExperienceFlag – Got UserExperienceFlag = Default UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 19928 (0x4DD8)
    CUpdatesJob({249F9463-987B-4DBB-9552-449EA0CF563C}): Delete job from WMI UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 24188 (0x5E7C)
    IsRebootNeeded: nNotifyUICount = 0, set overal NotifyUI = True UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 24188 (0x5E7C)
    No other installations in pipeline. No reboot required. UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 24188 (0x5E7C)
    Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 24188 (0x5E7C)
    GetActions() did not succeed. 80070490. UpdatesDeploymentAgent 7/29/2020 4:46:27 PM 24188 (0x5E7C)
  3. WUAHandler.log- We can see scan complete line and also installed defender updates.
  4. Execmgr.log- Didn’t find any entry with package ID for this deployment.
  5. RebootCoordinator.log-  No reboot pending.

If you can suggest me how we can start troubleshoot this issue.

 

Thanks

Amit

 

solved 0
Amit laha 4 days 1 Answer 26 views Beginner 0

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