Remote support for Outside company network users

Question

Hi All,

As we aware that due to current situation most of the users are working remotely from home.

I’m looking for a solution to provide remote support to remote users

currently we have option to provide support to VPN users using SCCM remote control viewer.However for the users who does not have VPN ,we need to provide remote support.

Is there any solution or application we can have in an enterprise environment with  best security features.

Appreciate your assistance in this regard.

Thank you.

Naji.

 

 

 

 

solved 1
Najimsabah 3 months 4 Answers 80 views Beginner 0

Answers ( 4 )

  1. As Harijit suggested best is in built feature Quick Assist

    else may be some third party tools like Bomger

  2. You can use the built-in remote support tool in Windows 10 called “Quick Assist”. I covered it here: https://youtu.be/DgGmHgbtYRk

    Otherwise, you will have to invest in some paid solutions and there are several available.

    Best answer

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