SCCM – SUG not reporting back correctly

Question

Config Manager version 2103

The ADR is running and Software Update Group is updating with the latest patches for this month but looking at the compliance for all machines it is showing “unknown” even though they were not compliant.

Nothing showing in the System status node, ISS and BITS are running on the servers ok.

I cannot see any errors in the execmgr or WUAhandler logs. not sure if anyone could help please?

Looking at a few client logs (Updatedeployments.log) it mentions “GetUpdateInfo – failed to get targeted update, error = 0x87d00215.”

 

Message received: ‘<?xml version=’1.0′ ?><SoftwareUpdatesMessage MessageType=’EvaluateAssignments’><UseCachedResults>True</UseCachedResults></SoftwareUpdatesMessage>’ UpdatesDeploymentAgent 23/08/2021 08:52:17 11684 (0x2DA4)
GetTargetedUpdate( sUpdateId, spManageUpdate ), HRESULT=87d00215 (updatesmanager.cpp,1362) UpdatesDeploymentAgent 23/08/2021 08:52:17 11684 (0x2DA4)
GetUpdateInfo – failed to get targeted update, error = 0x87d00215. UpdatesDeploymentAgent 23/08/2021 08:52:17 11684 (0x2DA4)
spUpdatesManager->GetUpdateInfo((*it).sUpdateId, (*it).sVersion, eUpdateState, eApplicability, eUpdateStatus, bIsSuperseded, hrError), HRESULT=87d00215 (updatesassignment.cpp,1182) UpdatesDeploymentAgent 23/08/2021 08:52:17 11684 (0x2DA4)
Assignment({C9EF0615-685C-465C-AB0D-132FC59F490E}) already in progress state (AssignmentStateDetecting). No need to evaluate UpdatesDeploymentAgent 23/08/2021 08:52:17 11684 (0x2DA4)
Assignment({0853AEFE-CD34-4680-A6D5-DC19FD31617B}) already in progress state (AssignmentStateDetecting). No need to evaluate UpdatesDeploymentAgent 23/08/2021 08:52:17 11684 (0x2DA4)
Assignment({00BFFC8C-D9E9-4950-8D86-E2EFBCAD2C4A}) already in progress state (AssignmentStateDetecting). No need to evaluate UpdatesDeploymentAgent 23/08/2021 08:52:17 11684 (0x2DA4)
Evaluation initiated for (0) assignments. UpdatesDeploymentAgent 23/08/2021 08:52:17 11684 (0x2DA4)
Message received: ‘<?xml version=’1.0′ ?><SoftwareUpdatesMessage MessageType=’EvaluateAssignments’><UseCachedResults>False</UseCachedResults></SoftwareUpdatesMessage>’ UpdatesDeploymentAgent 23/08/2021 08:57:01 804 (0x0324)
Removing scan history to force non cached results UpdatesDeploymentAgent 23/08/2021 08:57:01 804 (0x0324)
Cleanup regKey for post install eval. UpdatesDeploymentAgent 23/08/2021 08:57:01 804 (0x0324)

solved 0
Heeren 2021-08-23T13:41:43+05:30 2 Answers 3834 views Beginner
0

Answers ( 2 )

  2. Heeren
    0
    2021-09-14T20:06:51+05:30
    Reply

    Thanks for getting back to me. It ended up being an expired cert on the server. After renewing it started working again

  4. Anoop C Nair
    0
    2021-08-24T10:25:42+05:30
    Reply

    The error 0x87d00215 translates – Item not found

    I think you need to go through the end to end troubleshooting process from the client side to understand it better.

    Is there proxy error?

    You can check the following logs
    1. Locationservices.log – Check whether it’s able to find WSUS Path= and Distribution Point with patches
    2. WUAHandler.log to check whether scan is completed or not
    3. Updatedeployment.log – Check for deadline of the assignment and Software Updates client configuration policy, DetectJob completion received for assignment, Added update (Site_, PercentComplete, etc…
    4. Execmgr.log – Execution is complete for program Software Updates Program

    Best answer

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