Unable to uninstall Software update (KB) files using commands – Please suggest

Question

Hi Team,

I am in the process of uninstalling specific KB below from local computer and used WUSA (standalone installer) to uninstall it as below. but i am unable to do that (screenshot attached below).

Only after performing this command and getting success, i have decided to rollback the same KB from thousands of computer.. Please assist.

 

 

 

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nanda kumar 2020-09-28T07:41:36+05:30 9 Answers 113 views Beginner
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Answers ( 9 )

  2. nanda kumar
    0
    2020-10-16T11:12:17+05:30
    Reply

    Hi Jitesh and Ankit,

    I just followed the link above that has been recommended by Ankit, but still i am unable to uninstall any KB from client computers.

    Error screenshot: https://snipboard.io/qUaJsw.jpg

    Please note that for example office 2016 products are available on client computer but still i am getting the above reported error message while uninstalling using MSIEXEC command line below. please suggest alternate method if any to uninstall KB from remote computers.

    Command line recommended from MS link above :
    msiexec /package {1EC7258A-3399-4D52-A649-EA278559BB76} /uninstall “C:Tempoart-x-none” /qb

  4. nanda kumar
    0
    2020-10-16T10:51:44+05:30
    Reply

    Hi Jitesh and Ankit,

    I just followed the link above that has been recommended by Ankit, but still i am unable to uninstall any KB from client computers.

    Error screenshot: https://snipboard.io/qUaJsw.jpg

    Please note that for example office 2016 products are available on client computer but still i am getting the above reported error message while uninstalling using MSIEXEC command line below. please suggest alternate method if any to uninstall KB from remote computers.

    Command line recommended from MS link above :
    msiexec /package {1EC7258A-3399-4D52-A649-EA278559BB76} /uninstall “C:\Temp\oart-x-none” /qb

  6. Ankit Shukla
    0
    2020-09-30T18:57:38+05:30
    Reply

    Have you tried the below link which provides the command line to uninstall office updates?

    You need to have product GUID and Patch GUID. how to get these values you can google and get it. I have used this command in past and it works fine.

    msiexec /package {PRODUCT GUID} /uninstall {PATCH GUID} /qb

  8. nanda kumar
    0
    2020-09-30T09:04:50+05:30
    Reply

    Yes Ankit!.. I see these are available while opening appwiz.cpl view installed updates.. Please suggest

  10. Ankit Shukla
    0
    2020-09-28T20:02:03+05:30
    Reply

    Have you restarted the system post uninstall?

    Please go through the below link which describes the best way to uninstall office updates.

    https://docs.microsoft.com/en-us/office/troubleshoot/installation/ability-to-uninstall-office

    Best answer
  12. nanda kumar
    0
    2020-09-28T19:34:35+05:30
    Reply

    Hi Ankit,

    Yes i see that specific KB from appwiz.cpl->under installed update section and thats what i have shown in screenshot as well.

    Furthermore i have tried by removing other updates as office 2016, and 2013 updates but same error occurs. Please suggest.

  14. Ankit Shukla
    0
    2020-09-28T13:40:33+05:30
    Reply

    Are you seeing this update in open appwiz.cpl view installed updates section?

    • nanda kumar
      0
      2020-10-30T11:18:21+05:30
      Reply

      Hi Ankit,

      Yes i see that specific KB from appwiz.cpl->under installed update section and thats what i have shown in screenshot as well.

      Furthermore i have tried by removing other updates as office 2016, and 2013 updates but same error occurs. Please suggest.

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