upgraded our console from 1902 to 2002 issue

Question

Last week we have upgraded our console from 1902 to 2002 but after the upgrade our (MP + SUP) system site server is showing critical in site status kindly help.Please refer the attachment of the log file sitecomp.logMP issue - How To Manage Devices Community Forum - Welcome to the world of Device Management! This is community build by Device Management Admins for Device Management Admins❤️ Ask your questions!! We are here to help you! - upgraded our console from 1902 to 2002 issue

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Vinod Pandit 5 months 5 Answers 106 views Beginner 0

Answers ( 5 )

  1. As this is the production server so reinstalling the role would be fine? will there any chance of loosing any data

  2. MP reinstall is the easy one you can try … I have seen this many times before.

  3. Hey Guru,
    Thanks for your prompt response let me tell you after the ugrade our (MP + SUP) not working and it is showing critical and offline in the component status.

  4. Are these two components having issues now (stopped working) or are you concerned about the messages in sitecomp log ?

    Also what is the component status now for MP and SUP – You may need to check that

    Not sure … looking at screenshot sitecomp might have reported some access related errors may be during the time of upgrade when services were going down but after upgrade once the services are restored components should be back to normal … post upgrade time …yoy may need to check the logs and see still issues / errors.

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