Complicated to Enroll an Android Phone in Intune
Question
Hi All,
Why should it be so complicated to enrol an Android phone in Intune? I get an error message after I enter user details in the final stage, where I have to log in to the Portal. “Something went wrong”, an unexpected error occurred. What could be wrong with the user login? I have created a test account in the admin centre.
Posted by Janne Barck in HTMD FB Group
Answers ( 4 )
Replied by Janne Barck
Jacques Landry, How many devices can you have assigned to the same user? Is there a limit?
Replied by Daniel Dyp Jonasson
Janne Barck five is the default limit, but you can assign up to 15 devices. But that is a separate config you must make
Replied by Jacques Landry
Janne Barck 15 max
Replied by Janne Barck
Daniel Dyp Jonasson Tack!
Replied by Janne Barck
Joe Bowers, I think you are wrong. It probably depends on which section you work in. I work in preschools and primary schools, where it is very common to share one phone per department.
Replied by Jacques Landry
Check the user’s license.You need an Intune license assigned to the user who enrolled the device
Replied by Janne Barck
Jacques Landry Yes, that was the issue.
Replied by Joe Bowers
Janne Barck is not sure about Android, but you can remove the primary user of a Windows PC. I’m not sure there are many situations where multiple people use a phone…. so you want Microsoft to cater for a very, very small use case.
This specific “issue” isn’t confusing when you read the documentation that states you need a license… you can’t really blame Microsoft for making a confusing product when you’ve fallen at the license requirement step.
Replied by Steven Hosking
Janne Barck, that is a supported process, check the docs; there are defined instructions on how it works. This is a common use case for digital signage and single-use process devices
Replied by Rakib Rahman
Janne Dedicated device. Needs no user.
Replied by Siva Kumar Mothukuru
Check the license for the user
Replied by Janne Barck
Siva Kumar Mothukuru: Yeah, that was the issue.
Replied by Joakim Hellström
Janne Barck Was that so complicated?
Replied by Janne Barck
Joakim Hellström Everything is more complicated than I’m used to, Mirador. I don’t like, for example, that you need a Microsoft account when you enrol. What do you do if a phone is to be one in a department and used by several users? Can you use the same account on all the phones you