Fix Outlook “Downloading Messages” Issue on iPhone

Question

Hi All,

I have a user with an iPhone and Outlook. It has been working without any problems for 4 years. And last week Outlook is just showing “downloading messages”. Works fine on PC and online.
What I have done:
Uninstalled the company portal and reinstalled the company portal
Uninstalled Outlook and reinstalled
Removed accounts and added again
Opened settings inside the Outlook app –> Selected the correct accounts –> Reset account
Waited 24 hours for possible sync on different networks
Removed the profile –> Reinstalled the profile
It also dose not work on a new device.
What can I try next?
Posted by Jacob Engelmann Olsen in HTMD FB Group
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Answer ( 1 )

    0
    2024-07-02T21:45:36+05:30

    For More Details Best Guide to Set New Outlook as Default Mail Client with Intune
    https://www.anoopcnair.com/new-outlook-as-default-mail-client-with-intune/

    Replied by Renee Dick

    Any chance this device has an old OS version? I beleive there was an advisory /announcement about desupporting outlook on older versions of the app on certain browsers/os. See below:
    MC801980 | June 18 – Starting mid-July 2024, legacy Outlook clients will be retired, affecting users with outdated versions on iOS, Android, Mac, and Windows Mail and Calendar applications. From mid-August, outdated browsers will receive an error on Outlook web. Users must update to the latest versions for continued functionality and support.
    https://admin.microsoft.com/AdminPortal/home

    Replied by Daniel Barga

    Probably an expired Apple MDM Push Certificate

    Replied by Jacob Engelmann Olsen

    anyone ?

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