Opensource Devices Issue Troubleshooting
Question
Hi All,
Does anyone of you know if there is any open-source device issue troubleshooting tool available in the market that can be used by our Onsite IT support team to Intune managed devices as they cannot have access to Intune Admin?
Posted by Ya Khoda in HTMD FB Group
Answers ( 2 )
Replied by Ya Khoda
Sanjay Mittal, I know, but here I am talking specifically about tools that can be used by our OSS team…
Replied by Kovács Attila
CMTrace for the logs can be useful.
Replied by Ya Khoda
Kovács Attila, where can I find it?
Replied by Lasse Nicolaisen
Ya, Khoda google it
Replied by Jörgen Nilsson
There is a great tool from Petri Paavola. https://github.com/petripaavola/IntuneDeviceDetailsGUI
You should, as Greg wrote, use RBAC to delegate permissions and use available uninstall on win32apps so they can reinstall apps when they troubleshoot
Replied by Greg Gilbert
Look at setting up access to the Intune console using RBAC roles to limit what they can do to what you want to allow.
Replied by Sanjay Mittal
You can write custom scripts to gather information or perform specific tasks on Windows devices. PowerShell itself isn’t open-source, the scripts you write can be.