Solving Contact Sync Issues with Outlook App Configuration on Managed and Unmanaged Devices

Question

Hi All,

I am running into a problem with Android Outlook app configuration.
I set an app config profile for Outlook to block contact sync for managed apps and a BYOD MAM scenario. The profile can’t be set for specific device types. I just want to apply on unmanaged devices.
The Problem is, users with a managed device who also want to use managed apps on their personal device get the same Outlook config profile on both devices, what results in managed devices unable to sync contacts to the native contact app.
Apart from using only one device type, do you have any ideas how to solve this issue?
Thanks, Simon
Posted by Sim On in HTMD FB Group
outlook - HTMD Forum - Welcome to the world of Device Management! This is community build by Device Management Admins for Device Management Admins❤️ Ask your questions!! We are here to help you! - Solving Contact Sync Issues with Outlook App Configuration on Managed and Unmanaged Devices

Answer ( 1 )

    0
    2024-06-13T15:24:43+05:30

    For More Details New Outlook for Windows Desktop App Features Walkthrough
    https://www.anoopcnair.com/new-outlook-for-windows-desktop-app-features-11/

    Replied by Nicky De Westelinck

    Maybe create filters for Corporate devices and for Personal device)? Or assign the app configuration policies on device group instead of user group?

    Replied by Sim On

    Nicky De Westelinck I will check that out tomorrow – thank you!

    Replied by Nicky De Westelinck

    Sim On you’re welcome!

    Replied by Ismail Kirik

    Separate your personal and corporate devices with a dynamic device group. After that assign the groups on the newly created config file. Or like Nicky said, exclude and include with filters on your configuration

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