Windows hello PIN prompt after autopilot reset


Hi Team,

We are working on setting up autopilot reset for existing devices ( which is already enrolled into intune via aad join )

After reset remotely from console, the device gets reset and comes to login page where it prompts to set windows hello PIN and and not able to skip.

The windows hello is disabled in our environment

Please advise how to get rid of the PIN setup.



Answers ( 2 )


    It got fixed by deploying an device restriction profile – identity protection – > disable windows hello.
    Tested on 2 devices, worked fine.

    Best answer
  1. Hello Alex, Before checking further I would like to gather few information –

    How frequently are you getting this?
    Whether you had observed multiple devices?
    Which Windows Version you’re running?

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