13+ Years of Experience in in managing End points & infrastructure across diverse organizations., specific to Desktop and Server support services, designing, migration, implementation SCCM/CB.
o Expertise on SCCM 2007/2012/CB. SQL queries reporting, Adaptiva.
o Leads to execute troubleshooting methodology to resolve complex level problems.
o Experience on handling the Projects, providing solutions, designing and leading transition phase to BAU, Assessment of existing Infra, identifying GAPs, Risks, Mitigation plan, Roadmap, improvisation, Automation, Optimization.
o Designing and implementation for the new SCCM infrastructure, efforts estimations and project planning.
o 1 Year onsite (Hungary, Germany) experience as a transition lead. On boarded new SCCM Team, taken transition from client and handed over the services to the BAU support team.
o Manages and delivers high performance services in a 24/7 enterprise, performs timely operational assurance readiness, evaluate technology, and produce service improvements.
o Provides effective resource management from staff utilization, training, resource succession planning, skill-set enhancements, and productivity improvements.
o Lead in maintaining technical documentation repository to assist with the on-going operation, maintenance, and development of the enterprise services.
oImplements and maintains quality processes across multiple channels/Products/Services
oProvides technical solution and delivery Inputs for infrastructure areas of expertise.
oExperience on Automation, VB scripts, SSRS reports, Power shell.
oExperience in handling delivery of accounts for day to day operations, deployments, patching, component issues, monitoring, SLA, KPIs, reporting.
oExperience on SQL Installation/Configuration, Queries, SSRS reports.
oLeading project to SCCM Migration from Datacenter to Cloud Azure.
oHave knowledge on Adaptiva, EMM, Intune, SCVMM, SCOM, Orchestrator, Azure administration, Manage Engine Desktop Central.