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Intune Support Opening at Microsoft for Hyderabad location

Here we are sharing with you Intune Support Opening at Microsoft for Hyderabad, Telangana location. Microsoft is looking for Technical Support Engineer with expertise in Intune. This is a full-time position with up to 50% work from home.

Microsoft Customer Experience and Success (CEnS) has more than 15,000 employees worldwide and is responsible for the design, strategy, and implementation of Microsoft’s end-to-end customer experience. In order to grow and expand, Microsoft has a great opportunity to exceed customers’ expectations and build greater loyalty and trust.

Customer Support Engineers (SE) provide technical support via telephone, email, and the web to Microsoft’s customers and partners. In addition to solving customer problems collaboratively and reactively, they provide proactive support advice, contribute to product enhancements, and create self-help assets to reach a broader audience.

Role TypeQualificationsResponsibilitiesWork Site (Work From Home / Office)
Technical Support Engineer IC3Fluent in English- Reading, writing, and speaking.Mobile Device Management and Mobile Application Management experience, including Intune or third-party solutions.Hybrid
OS Concepts – Active Directory, Security, OS Internals.
Understanding of System Center Configuration Manager or system management.
Intune Support Opening at Microsoft for Hyderabad location Table
  • Salary Details -> Not Published

Microsoft is looking for candidates who can identify, troubleshoot, and resolve technical issues with customers, using collaboration, best practices, and transparency in and across teams (e.g. swarming). Also, responsible for the identification of cases that require escalation (either technically or strategically).

The candidate must be well-versed in creating and maintaining incident management requests to the product group or engineering group. Able in improving the customer and engineer experience by contributing to case deflection initiatives, automation, and other digital self-help assets.

Intune Support Opening at Microsoft for Hyderabad location

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Intune Support Opening at Microsoft for Hyderabad location
Intune Support Opening at Microsoft for Hyderabad location