Laptop Connected to Entra ID but Not Found in Intune

Question

Hi All,

I have a laptop connected to Entra ID, but I can’t find it on Intune. The current user logs in using an Office account, but we can’t retrieve the local admin password, as a previous vendor set it up. The user is based in another country. How can I resolve this situation? Our goal is to enrol the laptop into Intune so we can manage software and updates.

Posted by  Vicky Tang Hang Ming in HTMD FB Group

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admin 2024-04-25T15:38:12+05:30 2 Answers 985 views Beginner
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Answers ( 2 )

  2. Sunitha P.S
    0
    2024-04-25T15:45:01+05:30
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    This answer was edited.

    Replied by Jay Antoney

    If it’s joined to entra, and the user is logging in with their work m365 account, then you should be able to also log into the pc using ur m365 global admin account.
    However, it sounds like they have a personal M365 account with the same email address that they are actually logging into the PC with.
    To cover the basics… the user isn’t an admin of the local PC, are they? Can you see the other users? Are there any other accounts that are admins on it that you know the password to??
    Short of that, my way to reset passwords is to use a bootable iso with a password reset app on it… but you need physical access to that

    Replied by Vicky Tang Hang Ming

    Jay Antoney, I am based in Singapore, and the user is in Vietnam. When I remote into the user’s PC, I tried my global admin account in cmd elevated mode, but no luck. The only local admin account was set up by the previous vendor. I tried all the standard passwords, but they won’t work. So, I was thinking of resetting the PC.

    Replied by Seenivasan Balaji

     

    Pls, check the MDM authority set to Intune in Entra! There will be a blade called “MDM and MAM authority”

     

     

     

  4. Sunitha P.S
    0
    2024-04-25T15:42:29+05:30
    Reply

    Replied by Trevor Harris

    Possibly it is not intune joined? It might only be entra registered instead of Entra joined. Does the user have an Intune license? Check the work account setting to see which org it is registered to. Even if it is not Intune joined, if it is Entra registered, you can find it in Entra > devices.

    Replied by Vicky Tang Hang Ming

    Trevor Harris, I can find it under Entra devices.

    Replied by Trevor Harris

    Vicky Tang Hang Ming then sounds like it was never joined to Intune. The user must have an Intune license. Then, the windows enrollment policy for that org must allow the Windows device to become enrolled. I am not sure how to convert registered to enrolled

    Replied by Vicky Tang Hang Ming

    Trevor Harris this is what I am trying to find out also. The user is assigned E3 and Ems

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