Preventing Unauthorized Use of Stolen DEP-Enrolled iPad
Question
Hi All,
Need help.
We have an iPad that is enrolled using DEP, and someone stole it. We then set the device to lost mode but still haven’t received any response. We tried to locate the device. Unfortunately, we weren’t able to track its location as the attached location setting is off on the device. Then, we factory reset the device.
Could you please help us if there is a way for the thief to use that stolen device?
Thanks in advance
Posted by Anonymous member in HTMD FB Group
Answers ( 2 )
Replied by Anonymous member
Jacques Landry, thanks for your reply. If the device has a password, and if we reset that device to factory settings, will the password on the device also be removed?
If the device serial number is in ABM and assigned to the MDM solution, then you feel it is not possible to open the device and use it as a thief.
Replied by Jacques Landry
The device will receive the lost mode and wipe commands as soon as it connects to the internet.
All the action commands launched are useless if the device is off.
The best option is the lost mode. When enabled, it’s unusable…
If the device is enrolled and wife, it will be blocked just after they connect it to wifi, and it will register to your tenant.
Replied by Anonymous member
Jacques Landry, thanks for your reply. We have factory reset the device. The device is not managed by Intune, and the lost mode is also not showing in the Intune portal. Still, you feel the thief must register the device in their next login, or they can use it as personally owned without an activation lock.
Thanks in advance.
Replied by Jacques Landry
Membre anonyme if the device is not password or Apple ID protected and not in ABM assigned to an MDM. It will be easy to use the device for personal or corporate.